Refund policy

RETURNS AND REFUNDS POLICY - PURELIACLEAN

At PureliaClean, you have 14 calendar days from receipt of your order to request a return or refund.

1. RETURN CONDITIONS
To be eligible for a return, the item must be in the same condition you received it: unused, in its original packaging, and with all accessories included.

2. HOW TO START A RETURN
To start the process, contact us at our support email: novadroping@gmail.com, including your order number and the reason for the return. Do not send back any package without prior authorization.

3. SHIPPING AND RETURN COSTS
Return shipping costs are the customer's responsibility, unless the product arrives defective or damaged from the factory.

4. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, you must notify us within 48 hours of delivery by emailing novadroping@gmail.com with photos of the product and packaging. We will proceed with a free replacement or a full refund.

5. REFUNDS
Once we receive and inspect your returned package, we will notify you of the approval or rejection of your refund. If approved, the money will be automatically processed to your original payment method within 5 to 10 business days.